Heathrow International Airport
Car Hire FAQ with Heathrow Car Rentals
Renting a car from Heathrow International Airport? This list of Car Hire Frequently Asked Questions from Heathrow Car Rentals should make your experience better by providing you with useful information to help make your car hire more pleasurable.
Frequently Asked Questions.
- What do I need to bring with me when I arrive to collect my car hire?
- Do I need to bring my Driving Licence with me?
- What types of payment should I bring?
- How do I find your Rental Station?
- When is the Rental Station Open?
- How old will the Vehicle that I rent be?
- What should I do if my flight is delayed?
- What should I do if the vehicle I'm renting breaks down?
- If I want to extend my rental while I already have the vehicle, what should I do?
- When will I receive confirmation of my reservation?
What do I need to bring with me when I arrive to collect my car hire?
The most important things to remember are your driving licence (both parts in the case of a UK licence) and a credit card to secure against your rental. You should also bring along another form of ID with your home address on it (such as a utilities bill), in case it's required and visitors from outside the UK may also need to present their passport.
Do I need to bring my Driving Licence with me?
Yes, if you are unable to produce your driving licence (both parts in the case of a UK licence) you may not be able to drive away a hire car.
What types of payment should I bring?
You should bring with you a major credit card, to secure payment of your rental and to authorise against potential damage claims resulting from your rental.
How do I find your Rental Station?
For further help, getting to our Heathrow Airport rental station, you can view the Heathrow Airport location map, and follow the driving directions.
When is the Rental Station Open?
The rental station is open 24 hours a day, 7 days a week including Bank Holidays.
How old will the Vehicle that I rent be?
When you hire a car from Heathrow Car Rentals, you can be sure that the vehicle you'll be provided with for your rental will be no older than 12 months old.
What should I do if my flight is delayed?
Providing you have given your flight number at the time of reservation, Heathrow Car Rentals staff will wait for your flight to land so that you can still continue your onward journey.
What should I do if the vehicle I'm renting breaks down?
Emergency contact information is provided in all vehicles in the form of an Emergency Assistance phone number that can be found on the rear of the tax disc holder. The information can also be found within your rental documentation, and very often also on the key fob of your rental vehicles keys.
The Emergency Assistance number is available to use at all times, 24 hours a day, 365 days a year, so if ever you get into difficulty with a vehicle, all you need to do is call this number and our trained team of experts will be there to help.
If I want to extend my rental while I already have the vehicle, what should I do?
If you wish to extend your rental, all you need to do is contact the rental station where you collected the vehicle and they'll do the rest for you.
When will I receive confirmation of my reservation?
Once you've completed your reservation online, an e-mail will be automatically sent to you confirming the reservation and advising you of the rental details for your reference. You will also be given a reservation number. Please keep this safe as you may be asked to provide this number in any future correspondence concerning your reservation.